Crypto FAQ
Gain deeper crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions to deliver outstanding results.
Your security comes first. Blue Orion employs bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We adhere to stringent financial regulations in Honk Kong and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo for practising with virtual funds
- Automated tools that handle the heavy lifting for you
- Start small (from just ) and develop your skills as you trade!
Bank card withdrawals are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary based on your bank and verification status.
Our revenue comes from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden charges—you will always see the exact transaction amount before confirming.
Yes—Blue Orion is available in most countries worldwide (98+ and growing). Simply choose your country during sign-up to confirm availability and view local payment methods. We adhere to all applicable regulations to ensure your trading remains safe and compliant.
- AI-powered recommendations — Receive personalized coin suggestions tailored to your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live Market Signals – Real-time Buy/Sell Alerts for Leading Cryptocurrencies
24/7 support is available via live chat or email at info@peak-markdex.com. For urgent enquiries, our average response time is under 15 minutes.
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Licensed Service
- Registered with FinCEN, FCA and CySEC
- Regular audits conducted by independent firms
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification where legally required
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Your Funds Are Safeguarded
- Bank-grade security (similar to online banking)
- 95% of assets are kept in offline cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA and SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
Please contact our partner broker directly for all enquiries. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support, contact us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7 without interruption. On the rare occasion immediate assistance isn’t available, be assured our support specialists will respond to your request as quickly as possible.
